Navigating aged care services can be complicated and time-consuming. Getting over a hurdle in the aged care process, or addressing an issue with a service provider can be daunting.
When problems arise, Advocare’s experienced team helps you understand your options, works with you to access the system, provides information to help you get the services you need.
Each year the Advocare team helps thousands of older people, their families, and legal representatives resolve their problems.
Where we can help
Decision-making
Learn more about making decisions about your care, including Powers of Attorney (POA) and Enduring Powers of Attorney (EPA), guardianship, making a will, and advance care planning.
Care options
Learn about the different services available, and which you may be eligible to receive. Get help working out what’s best for you and your circumstances.
Resolving problems
Find out how to address problems with aged care providers and how to lodge an effective complaint. Learn what to do when your needs or circumstances have changed.
Finding support
Get tips for choosing the right provider, comparing quotes, using multiple providers, switching providers, and finding new ones.
Need more information?
Take a look at our helpful information, tools and resources.
Helpful information
Locate guides, fact sheets, and brochures to share with family and supporters. See our helpful information
Useful Organisations
Discover the organisations Advocare works with who provide support to older people.? See our useful organisations directory
Glossary
Get help understanding aged care jargon. See our glossary of terms
Meet some of the people we support
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Checking in as our Home Care Pilot checks out
Launched in 2022, the Home Care Check-In Pilot set out to support older Australians at risk by providing regular wellbeing check-ins in their homes. To mark the pilot wrapping up on June 30, we share Hazel McKenna’s reflections on why this deeply person-centred program was so impactful. The Home Care Check-In (HCCI) Pilot was developed…
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Akash’s story
Akash* was given notice the service provider planned to terminate his level 4 Home Care Package. Akash lived with mental health challenges of anxiety, substance use, and experienced falls resulting in regular hospital admissions. He was experiencing memory loss, lived alone and was no longer able to drive. There was also family conflict, with pressure…
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